I read with interest the recent blog post by Matt Fisher about his family’s nightmarish experience with Progressive Insurance. Since the time of the post, the company has responded by saying that they didn’t provide defense counsel to the driver who killed Mr. Fisher’s sister, Kaitlynn; Gawker then posted court documents exposing this as a lie.
It’s been a PR disaster for the company, and I am not surprised. My own Progressive story is, thankfully, nowhere near on the scale of what happened to the Fisher family, to whom my heart goes out. I do think, though, that it illustrates what kind of company is really behind that creepy, chirpy spokeswoman.